Customer Service Associate (IT Support) with Italian (M/F/X) - HYBRID

Join a global tech leader that truly invests in its people. The company is leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. They combine a passion for client satisfaction, technology innovation, deep industry and business process expertise.

You’ll be part of an international, people-first environment that values growth, collaboration and strong support at every step of your career.

We’re now hiring motivated individuals to join the IT support team.

Recruitment is led by a professional team of consultants from Poland who will support you at every stage of the process.

• Act as the initial point of contact for end users via phone and email.

• Diagnose basic technical issues and provide first-line resolutions.

• Create and categorize support tickets, ensuring correct priority levels.

• Escalate more complex incidents to specialized support teams.

• Follow up on open cases and coordinate with relevant stakeholders.

• Ensure proper incident closure once the problem is resolved.

• At least C1 level of Italian.

• B2 English level or higher.

• Previous experience in IT Support/Customer Service.

• Minimum of a high school diploma.

• Willingness to work in rotating shifts.

• Good communication skills, problem-solving attitude, and readiness to learn new technologies.

• Professional development and a clear career path.

• Involvement in a global organization with a focus on development.

• Training and development opportunities.

• Open-minded and multinational work environment.

• Health and wellness options.

• Cultural perks (such as tickets to the theatre, museums, concerts).

• Transportation support or direct allowances,

• Shifts allowances for weekends or late hours.

• Covering most language course fees.

• Annual bonus.