L1 IT Service Desk Analyst with French, English and Polish

Provide first-line technical support via Service Desk channels (phone, portal/intranet, email).

Register, update, and manage incidents and service requests in ticketing tools with accurate documentation.

Keep end users informed on ticket status and drive issues toward timely resolution.

Troubleshoot technical issues or escalate according to standard operating procedures.

Meet and maintain agreed Service Level Agreements (SLAs).

Handle user inquiries promptly and maintain professional customer service standards.

Strictly adhere to data privacy and security guidelines.

Fluency in English, French, and Polish (min. B2/advanced level for regular business communication).

At least 1 year of hands-on experience in a remote Service Desk / Technical Support role (hardware, software, OS, network fundamentals).

Practical troubleshooting skills for Windows environments, popular browsers, and office productivity suites.

Basic familiarity with mobile and handheld devices (iOS, Android).

Experience in an enterprise IT support environment following ticketing and incident management procedures.

Foundational troubleshooting knowledge covering basic networking, VPN access, system patching, and endpoint security.

Flexibility to work within daytime operational shifts.

Stable employment based on a standard employment contract.

Performance-based incentive bonus system.

Employee referral rewards program.

Opportunities for internal career progression and access to comprehensive learning platforms (technical, domain, and soft skills).

Private medical package with family extension options.

Sports & fitness subsidy / benefit card.

Comprehensive group insurance plan.

Well-being and mental health support programs.

Company social benefits fund (ZFŚS).

Full IT equipment provided for remote work.

Flexible working model: hybrid or fully remote options within Poland.