Customer Service Specialist with French (Supply Chain) (m/f/x) - RELOCATION TO POLAND

Join an international company in Poland as a customer support representative with French (logistics industry).

Location: Kraków

Work model: Hybrid (50/50)

• Serve as the primary point of contact for clients, overseeing day-to-day communication.

• Process and manage the entire order-to-delivery lifecycle within SAP.

• Track order status, inventory levels, shipments, and overall delivery efficiency.

• Resolve order discrepancies, handle urgent inquiries, and address service disruptions.

• Collaborate closely with internal departments, including Sales, Supply Chain, and Production.

• Oversee customer credit limits and escalate potential financial risks or disputes.

• Anticipate client requirements proactively to mitigate potential service issues.

• Proven background in customer support, logistics, or order fulfillment.

• Proficiency in SAP and MS Office applications (with a strong focus on Excel).

• Excellent organizational capabilities and a solution-oriented mindset.

• Strong customer focus coupled with high attention to detail.

• Fluency in both English and French (written and spoken).

• Capability to thrive in a dynamic, fast-paced environment and prioritize tasks effectively.

• Private medical care.

• Subsidies for language courses and professional training.

• Life insurance and a pension scheme.

• Flexible working hours and remote work opportunities.

• Savings and investment program, along with preferential loans.

• Employee referral program.

• An additional day off on Steelworker's Day.

• Pluxee lunch card.

• Employee parking and no dress code.

• Relaxation zone, team integration events, and extra social benefits.

• Holiday subsidies (holiday allowance).

• Support for parents - daycare/kindergarten facilities.